solar retailer code of conduct

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Solar Retailer Code of Conduct As discussed above, the CEC Accreditation Program deals with matters relating to the installation and design of PV systems. The CEC lodged an application with the ACCC for re-authorisation of the Code in May. This Code deals with matters relating to the marketing and sale of PV systems to ensure PV retailers also maintain a standard that will benefit consumers and the industry. 264 0 obj <>/Filter/FlateDecode/ID[<42BDFCBDFF2A52D3B18997A7DD261F8A><11CC5CDD87C3074CB684340209F76EF9>]/Index[223 82]/Info 222 0 R/Length 183/Prev 842384/Root 224 0 R/Size 305/Type/XRef/W[1 3 1]>>stream As part of becoming a CEC Approved Solar Retailer 1, a business must meet the requirements set out in the Solar Retailer Code of Conduct. What Is The Solar Retailer Code of Conduct? Solar Retailer Code of Conduct – consumer flyer. The ACCC proposes to grant reauthorisation for five years for the revised Solar Retailer Code of Conduct and is seeking submissions (due by 17 August 2015) from interested parties in relation to its draft determination before making a final decision. ��LU [�*�۰Ty�a'�Y6yf9��{���"��YBy輧��+� m�#@���M�p�� ���. Victorian Minister for Solar Homes, Lily D’Ambrosio, announced that from 1 July 2019, the major solar retailers participating in the Solar Homes program must sign up to the Clean Energy Council’s Solar Retailer Code of Conduct. The Clean Energy Council will expand its existing application process to ensure solar retailers wanting to take part in the Solar Homes program can have their Code of Conduct applications processed before the deadlines. These issues include: • Misleading claims given to consumers regarding the performance of their PV system and future electricity bills. Although the Code is not mandatory to sign up to, it’s beneficial for retailers because they can promote themselves as a business that meets these standards as an Approved Solar Retailer. The code of conduct is a voluntary scheme for retail businesses selling solar … The code of conduct will require retailers to prove that they meet the highest safety and quality standards. Retailers who are signatories to the Code must comply with standards covering … A solar business must meet the requirements set out in the Solar Retailer Code of Conduct as part of becoming a CEC Approved Solar Retailer (ASR). 1967 0 obj <>stream @qf�g�g��(e�8֍����X���U�K�&6ɓ�� The revised Code also updates requirements related to grid connection approvals and privacy. Agree to an integrity/financial check carried out by an external agency (organised and paid for by the Clean Energy Council). Solar panel retailers will have to sign a code of conduct to participate in a state government scheme to put panels on Victorian households. SOLAR RETAILER CODE OF CONDUCT NOVEMBER 2020 5 actions of any subcontracted parties. �pg놛�j0z� ֶ��U נ����=��� �{��;k�x���$���R�5k}q��q�����d���-��� j��^j�� The code of conduct, which is currently the only solar industry code of conduct authorised by the Australian Competition and Consumer Commission (ACCC), is designed to give consumers peace of mind when making the decision to invest in a solar system by helping them select a quality retailer. The Clean Energy Council’s Approved Solar Retailer scheme was last week granted reauthorisation by the Australian Competition and Consumer Commission (ACCC) for a further five years. The Clean Energy Council Approved Solar Retailer program is a way for businesses that sell solar and storage to show their commitment to responsible sales and marketing activities and industry best practice. Solar Retailer Code of Conduct. Solar Retailer Code of Conduct Re-authorisation – Stakeholder Consultation – March 2020 -Stakeholder consultation was initiated on Thursday 26 March.-Relevant stakeholders listed in Attachment H were directed to the Clean Energy Council’s website where an amended copy of the Solar Retailer Code of Conduct … On a related ACCC page here, the Code is described as: “..a voluntary Code intended to improve consumer protection and promote best practice for retail businesses selling solar photovoltaic systems.” (bolding mine) Not So … You can learn more about the difference between ASRs, accredited installers and CEC members here. This Code aims to address identified issues that may impact on the reputation of the solar industry. This Code aims to address identified issues that may impact on the reputation of the solar industry. #1 Global Renewable Energy Solutions, GRES is based in Australia with offices in Melbourne and Wollongong and servicing all of Victoria and New South Wales with Solar PV, Wind Energy, Solar Battery Storage, Hybrid, grid-connected and off-grid electricity solutions, Solar … #1 Global Renewable Energy Solutions, GRES is based in Australia with offices in Melbourne and Wollongong and servicing all of Victoria and New South Wales with Solar PV, Wind Energy, Solar Battery Storage, Hybrid, grid-connected and off-grid electricity solutions, Solar … endstream endobj 224 0 obj <> endobj 225 0 obj <>/Rotate 0/Type/Page>> endobj 226 0 obj <>stream x$|B� ɇH"�� Solar retailers participating the Andrews Labor Government’s Solar Homes program will have to sign up to a code of conduct to prove they meet the highest safety and quality standards. Importantly though, if companies that sign the code breach any of the conditions, they can be punished. On 15 May 2020, the Clean Energy Council (CEC) lodged an application for re-authorisation of the Solar Retailer Code of Conduct (the Solar Retailer Code). h��[s��cc(B�l�@? 1.4 SEIA endorses the BBB Business Partner Code of Conduct and incorporates its terms as part of the Code. The same requirement is currently required for similar programs in … These issues include: • Misleading claims given to consumers regarding the performance of their PV system and future electricity bills. The Code is a voluntary system that solar retailers can sign up to and meet best practice standards that will benefit consumers and the industry. The Solar Code sets minimum standards for retailers selling solar photovoltaic (solar PV) systems to consumers. The Solar Retailer Code sets minimum standards that retail businesses selling solar photovoltaic (solar PV) systems must comply with when interacting with consumers. �ƕ�� � Q��l��o���F�H�>X$�λbG� �W��Q� 2sH$�3��%�$��VH~o]���{���Ü����q � �& “Becoming an Approved Solar Retailer is a system a bit like … h�bbd```b``~ 223 0 obj <> endobj hޜZݮ�� |��Er�@��6��m�wA/��h��A� ��w�oxd8��Ս�>ڝ��I��H�˺H��}_��,�����L��h FY�h���hX�X՘� NS���0���pz��ט�`l��R�_JYƀ�|�u]J] ���c�ǥ�����,�[�Qat�і����=Vy��X��*+���8d]ᦊ.U 2.1 Pre-Sale Activities Advertisements and Promotions 1. Solar retailers participating the Victorian Government’s Solar Homes program will have to sign up to a code of conduct to prove they meet the highest safety and quality standards. Solar retailers participating the Andrews Labor Government’s Solar Homes program will have to sign up to a code of conduct to prove they meet the highest safety and quality standards. Submission on the Clean Energy Council’s (“CEC”) Draft Consultation Solar Retailer Code of Conduct (“Draft Code”) The Energy and Water Ombudsman (SA) Limited (“EWOSA”) welcomes the opportunity to comment on the CEC’s Draft Code. V�-5&�`J�.հB��h��/�H�r8� Sanctions for breaching the code range from warnings to potential loss of Clean Energy Council approval and referral to other agencies including Consumer Affairs Victoria, WorkSafe and Energy Safe Victoria. In selecting an audit site, we will may consider a retailer’s performance, industry experience, compliance history and system price. Demonstrate compliance with all aspects of the Approved Solar Retailer Code of Conduct, including providing customers with a minimum five-year, whole-of-system warranty on workmanship and all products. 2.1 Pre-Sale Activities Advertisements and Promotions 1. As this is a new and growing industry, the Code … Any advertisements, promotions, quotations and statements produced must be legal, truthful, By Isabelle Harwood | 2018-12-15T18:48:37+10:30 December 15th, 2018 | 0 Comments. �`CAVm�U �k�^ Solar Retailer Code Of Conduct Granted ACCC Reauthorisation Written by Energy Matters on 28 September 2015 . %PDF-1.7 %���� Share This Story, Choose Your Platform! The Solar PV Retailer Energy Matters is an Clean Energy Council approved retailer as determined by the CEC. Solar retailers participating the Victorian Government’s Solar Homes program will have to sign up to a code of conduct to prove they meet the highest safety and quality standards. What Is The Solar Retailer Code of Conduct? �j>�^�*X��}T����QkL�@V_�*�h� � Victorian Minister for Solar Homes Lily D’Ambrosio announced that from 1 July 2019, the major solar retailers participating in the Solar Homes program must sign up […] Breaches of the terms of the Solar Retailer’s Code of Conduct will be reviewed by the Clean Energy Council. Home / Solar Retailer Code of Conduct – consumer flyer. We are committed to auditing a range of installations across the state. The Australian Competition and Consumer Commission (ACCC) has granted reauthorisation to the Clean Energy Council, representing Australia's renewable and energy efficiency industries, for its revised Solar Retailer Code of Conduct. “Household solar panels are a significant purchase for consumers. 0 The new code covers solar leasing and ways to make life easier for consumers shopping for the best service and quality when it comes to a new solar power system. T���]�]����}vF����V���;}�{���v�{z�p�ɸ̶�{̶-����s�����{&�\7����28O.s��`� Solar retailers sign the voluntary CEC Code of Conduct to demonstrate that they are committed to higher standards in the industry. Like mars7 suggests, it isn't that easy and there are some hurdles to jump through. Code of Conduct re-authorisation. SOLAR RETAILER CODE OF CONDUCT MARCH 2020 – DRAFT FOR THE ACCC 5 actions of any subcontracted parties. Breaches of the terms of the Solar Retailer’s Code of Conduct will be reviewed by the Clean Energy Council. To read through our Solar Retailer Code of Conduct click the button below to download and view the PDF. ?F��s����!9G>� ��� ��� ��Q�(q�:$ih�FI�yrK���i���Ț�5'[�i�FNn�FK7Z��ҍ�n�Dn��ҍ��z>��(s�깩禞�zn��T� �矴4z���dC� 午�JD5�5�1M�T0�S�ɖ�-'[N.9���%w/�{��K��$rI��%�k"�D��\�&rM䚀5k� 4P�4���O�I��wo��(i�4Z��ly��ly��ly��ly�V9O��-O��]2�K�#��|Kͷ�|K���zK����={�� �0�e�����Ϫ#'{N��. MEDIA RELEASE EXPANDED SOLAR RETAILER CODE OF CONDUCT SHINES LIGHT ON SERVICE AND QUALITY, WITH TICK FROM ACCC Thursday 19 November 2015. Solar Victoria is also conducting regular […] EWOSA is an independent Energy and Water Ombudsman Scheme in South Australia. Velocity Solar is a locally owned and run family business servicing Geelong, the Surf Coast region, Western Melbourne and South West Victoria including Ballarat and Warrnambool. For example, any major breaches of the code will be on the CEC … ���cȠ���# �`��!~�O���nOh>F��i �F�]z#܌+;�������c��(�^�ި!ux0Z0?��B����1�7z {�� �Ibp8f��0\,���JV��0��q1���nX�0��Z���|�F�Y���og��m{T\�I��4��-r���WLb�~J��x��G~��c�.Lc��cZ�0ldĥ���ga�x�=$� y0,��"I X�6AB��=�-�)����5,��3���b�V"��}���G�՘���o�*��{ ��cDr&���1D*��ӸQA��H�aA.�}D#���c�!D`A>�ڰJx���U{@��4��[R�=8�U��u������#��G���Q���žZX-���Ⱦ���� q���Y��`A�[����v���أB��c��Xr�� �|#�q�Q����{�Ah=�q�bA-�V�y�"q�)�/`�~>�������� e�Q\_����(������׿>���O��t��?����˧�C�/^���������z��/O/�y��o�oS_�y���O���fl��1*G�!����XW�Ʊp�9�v�Α�޹�s}����������Uu��j+G>7�X8V�������T����9���#� �r,+G����'?��t���O/‘� Victorian Minister for Solar Homes Lily D’Ambrosio announced that from 1 July 2019, the major solar retailers participating in the Solar Homes program must sign up […] A summary of the principles of the Code can be viewed here. This can happen as soon as a few weeks after installation. The code of conduct will set safety and consumer protection requirements for large and small solar retailers. DOWNLOAD SOLAR RETAILER CODE OF CONDUCT. Victorian Minister for Solar Homes, Lily D’Ambrosio, announced that from 1 July 2019, the major solar retailers participating in the Solar Homes program must sign up to the Clean Energy Council’s Solar Retailer Code of Conduct. It promotes ethical, customer-focused practice among solar PV system providers. What is Solar Energy? Previous. endstream endobj startxref Minister for Solar Homes Lily D’Ambrosio today announced that from 1 July, the major solar retailers participating in the Solar Homes program must sign up to the Clean Energy… The Solar Retailer Code of Conduct provides guidelines to retailers of solar products as to how they can sell products, maintain ethical standards and warranties. 1.5 Companies should always act in full compliance with federal, state, and local laws regarding truth in advertising, consumer protection, contract law and other relevant regulations. Solar retailers participating the Victorian Government’s Solar Homes program will have to sign up to a code of conduct to prove they meet the highest safety and quality standards. The Clean Energy Council Solar Retailer Code of Conduct is a way for solar businesses to show their commitment to responsible sales and marketing activities and solar industry best practice. Clean Energy Council – Solar PV Retailer Code of Conduct 7 2. The ACCC is proposing to require inclusion of an appeals process in granting re-authorisation to the Clean Energy Council’s Solar Retailer Code of Conduct. DOWNLOAD SOLAR RETAILER CODE OF CONDUCT. The Solar Retailer Code of Conduct clarifies the standards of processes that are expected of retailers in regard to warranty duties. General Rules and Standards Signatories to the Code comply with the rules and standards in this chapter as set out below. Clean Energy Council – Solar PV Retailer Code of Conduct 7 2. Any advertisements, promotions, quotations and statements produced must be legal, truthful, and comply with all relevant legislation. As part of becoming a CEC Approved Solar Retailer 1, a business must meet the requirements set out in the Solar Retailer Code of Conduct. We are committed to the highest standards of conduct in solar PV systems. �&�GM`��M��j��QY�U�l.D�l+�ਁ@�-�ag5�Ź�H �ހF�[�㮴 y`g-@���W_���h�����㮴 瑯N�z�'yC%}�����s;���t����y�^s��y�s��;�3~� %%EOF Solar Retailer Code of Conduct – consumer flyer By Isabelle Harwood | 2018-12-15T18:48:37+10:30 December 15th, 2018 | 0 Comments Share This Story, Choose Your Platform! The code of conduct will require retailers to prove that they meet the highest safety and quality standards. 304 0 obj <>stream Breaches of the terms of the Solar Retailer’s Code of Conduct will be reviewed by the Clean Energy Council. Sanctions for breaching the code range from warnings to potential loss of Clean Energy Council approval and referral to other agencies including … Solar retailers participating the Andrews Labor Government’s Solar Homes program will have to sign up to a code of conduct to prove they meet the highest safety and quality standards. h�b```f``�������� € ",@Q� �������|Z8O2pp�0�n��`�-�a������a� �Ü ,5�K���0�;p�c���P����aF�b�8�*7�U0$,`=4�;�a��0n�ƴ�4L v��c&����/X^ Oversight of the Solar PV Retailer Code of Conduct will be undertaken by the Code Review Panel; an independent body incorporating consumer and industry representation. Facebook Twitter Linkedin Reddit Tumblr Google+ Pinterest Vk Email. Requiring retailers to become signatories of the Clean Energy Council (CEC) Solar Retailer Code of Conduct (or equivalent) improves customer service, establishes a level playing field and reduces consumer risk. ‘Ensuring that solar retailers, as well as other industry participants, strive to improve standards of practice is important for consumers as household solar panels are a significant purchase,” ACCC Deputy Chair Delia Rickard said. It gives guidance in areas where retailers need to make decisions regarding warranty. About the Author: Isabelle … Recent Posts. The code of conduct is a voluntary scheme for retail businesses selling solar panel systems to households and businesses. %PDF-1.5 %���� The Clean Energy Council’s Solar Retailer Code of Conduct has been expanded to cover new options such as solar leasing, making life easier for consumers shopping for the best service and quality when it comes to a new solar power … "'��7 �k���"��@��=�� "YׁH�� ��X�dl��6�Ȉ�`�kA�"U_�H� �� Businesses can then leverage signing up for the Code as it’s not an automatic process. Velocity Solar was established by Brad Ott (Qualified A Grade Electrician) following 10 years experience in the electrical industry. We sometimes also conduct audits more rapidly. 8�Md�0��("��tL����i�w@n �֕@Z�����c`��x%{��ĵ����?H���gK�w��\KŌUo��k��8�GF���)�\��י��;�8�Y�j�L����(��PޏRLp�52�\��H � N��Q Simmark is excited to announce we have signed on to the voluntary Clean Energy Council Solar Retailer Code of Conduct, which is currently the only solar industry code of conduct authorised by the Australian Competition and Consumer Commission (ACCC).. Companies that have signed on to the code have committed to provide a higher standard of quality and service, raising the bar in the solar industry. Solar Retailer Code of Conduct – consumer flyer. “To qualify for the Code of Conduct, solar retailers must provide a minimum five-year whole-of-system warranty, commit to ethical marketing practices and excellence in customer service,” Mr Thornton said. Victorian Minister for Solar Homes Lily D’Ambrosio announced that from 1 July 2019, the major solar retailers participating in the Solar Homes program must sign up […] General Rules and Standards Signatories to the Code comply with the rules and standards in this chapter as set out below. Consumers regarding the performance of their PV system and future electricity bills their PV system and future electricity.! An independent Energy and Water Ombudsman scheme in South Australia hurdles to jump through 2018-12-15T18:48:37+10:30 December,. Code of Conduct SHINES LIGHT on SERVICE and quality standards Code of Conduct will be reviewed by the Energy. Scheme to put panels on Victorian households importantly though, if companies that the... Solar Code sets minimum standards for retailers selling solar photovoltaic ( solar PV Retailer Code of Conduct will safety. ) and for solar companies here ( PDF ) are a significant purchase consumers... 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